Customer support

Fulfillment and inquiry guidelines

Direct responses logged by human fulfillment staff within one working day. Tracked carrier shipping with transit timelines stated upfront.

24 hrs

response window

30 days

return inspection

48 hrs

worldwide dispatch

Direct desk

Submit an order inquiry

For tracking updates, dimensions verification, or return dispatches, complete the secure form. All messages are reviewed directly by our dispatch team.

Operations

Fulfillment workflow

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Order packing

Postal tracking

Returns processing

Items are carefully wrapped in plastic-free recycled paper and boxed securely at our studio.

Carrier tracking codes are transmitted via email immediately upon dispatch.

Unmodified items returned within thirty days receive prompt inspection and credit.